Terms & Conditions — starph.com

1 Definitions

The following definitions apply throughout these Terms and Conditions. Terms defined in singular form also apply in plural form and vice versa.

2 Acceptance of Terms

By registering an Account on the starph.com Platform, you confirm that you have read these Terms and Conditions in full and agree to be legally bound by them. Acceptance is also deemed to occur when you access any part of the Platform, deposit funds, place a bet, or claim a promotion — whichever occurs first.

These Terms apply together with the starph.com Privacy Policy, the Responsible Gaming Policy, and any individual promotion or game-specific terms that may be issued from time to time. In the event of a conflict between these Terms and any promotion-specific terms, the promotion-specific terms prevail with respect to that promotion only; these Terms govern in all other respects.

starph.com reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms. Material changes will be communicated to registered Players via the email address associated with their Account.

3 Eligibility

3.1 Age Requirement

You must be at least twenty-one (21) years of age to register an Account, deposit funds, or place any wager on the starph.com Platform. This requirement is imposed by PAGCOR regulations governing casino-style gaming in the Philippines and is strictly enforced. By registering, you confirm that you are 21 years of age or older. starph.com reserves the right to request proof of age at any time and to suspend or close any Account where the age requirement cannot be verified.

3.2 Geographic Eligibility

The Platform is operated for and directed at players physically located in the Philippines. You represent that you are accessing the Platform from within the Philippines and that your use of the Platform does not violate any applicable law in your jurisdiction.

3.3 Legal Capacity

You must have full legal capacity to enter into a binding contract under the laws of the Philippines. Persons who have been subject to a self-exclusion order, whether voluntary through starph.com's tools or imposed through PAGCOR processes, are not permitted to register or access the Platform for the duration of the exclusion period.

4 Account Registration & KYC

4.1 Registration Process

To access real-money gaming features on starph.com, you must complete the registration process and provide accurate, complete, and current information, including: (a) a valid email address; (b) a Philippine mobile number capable of receiving SMS; (c) a password of sufficient complexity as specified during registration; and (d) confirmation that you meet the age and eligibility requirements set out in Section 3.

4.2 One Account Policy

Each individual Player is permitted to hold only one (1) active Account on the starph.com Platform. The creation of multiple accounts by a single person — whether using different email addresses, names, payment methods, or device identifiers — is a material breach of these Terms. Upon detection of duplicate accounts, starph.com will suspend all associated accounts, conduct an investigation, and may permanently close the accounts and forfeit any associated balances and bonuses.

4.3 KYC Verification

Prior to processing any withdrawal, and at starph.com's discretion at any other time, Players must complete identity verification (KYC) by submitting copies of valid government-issued Philippine identification documents. Accepted documents include: UMID, Philippine Passport, Driver's License, and PhilSys National ID. Proof of address may also be required. KYC documents must be authentic and clearly legible. Submission of false, altered, or fraudulent documentation constitutes grounds for immediate account closure and reporting to relevant authorities.

4.4 Account Information Accuracy

You are responsible for ensuring that all information held on your starph.com Account remains accurate and up to date. Changes to your registered name, address, mobile number, or email address must be reported to the support team and verified before taking effect. Failure to maintain accurate account information may result in withdrawal delays or account suspension.

5 Account Security

You are solely responsible for maintaining the confidentiality of your starph.com Account credentials, including your password and any one-time passcodes (OTP) sent to your registered mobile number. You must not share your login credentials with any third party.

starph.com strongly recommends that all Players enable two-factor authentication (2FA) through the Account security settings panel. In the event that you suspect unauthorized access to your Account, you must notify starph.com's support team immediately via Live Chat or by email at [email protected].

starph.com will never ask for your password, OTP code, or GCash PIN through any communication channel. Any communication purporting to be from starph.com that requests such information should be treated as fraudulent and reported to our support team immediately.

Transactions carried out through your Account prior to starph.com being notified of suspected unauthorized access will be treated as authorized. starph.com accepts no liability for losses incurred as a result of unauthorized access caused by your failure to secure your Account credentials.

6 Deposits & Payments

6.1 Accepted Payment Methods

starph.com accepts deposits via the following approved payment channels: GCash, PayMaya, BPI (via InstaPay), BDO (via InstaPay), Metrobank (via InstaPay), and UnionBank (via InstaPay). Accepted payment methods may be updated from time to time at starph.com's discretion. All transactions are denominated in Philippine Peso (PHP).

6.2 Minimum Deposit

The minimum deposit amount is ₱100 for e-wallet transactions (GCash, PayMaya) and ₱500 for bank transfer transactions. starph.com does not impose deposit processing fees; however, your payment provider may apply its own transaction charges.

6.3 Deposit Ownership

You may only deposit funds from payment accounts or e-wallets that are registered in your own name. Deposits made from accounts belonging to third parties are prohibited and may result in the suspension of your Account and return of funds to the originating payment source pending investigation.

6.4 Anti-Money Laundering

starph.com operates a comprehensive anti-money laundering (AML) compliance program. Unusual deposit patterns or transactions that are inconsistent with a Player's stated background may trigger additional verification requirements. starph.com reserves the right to refuse, reverse, or hold deposits at its reasonable discretion in connection with AML compliance obligations.

7 Withdrawals

7.1 Withdrawal Eligibility

Withdrawals from your starph.com Account may only be made from funds that constitute your Real Money Balance. Bonus Balance funds are subject to applicable wagering requirements before they may be converted to Real Money Balance and withdrawn. Completed KYC verification is required before any withdrawal is processed.

7.2 Withdrawal Methods & Processing Times

Withdrawals are processed to the same payment method used for the qualifying deposit where possible. GCash and PayMaya withdrawals for verified accounts at standard loyalty tier levels are typically processed within 5 to 30 minutes of approval. Bank transfer withdrawals may take longer depending on the receiving institution's processing schedule. Published processing times are targets, not guarantees.

7.3 Minimum Withdrawal

The minimum withdrawal amount is ₱200. starph.com does not charge platform-side withdrawal fees. Minimum and maximum withdrawal limits applicable to specific loyalty tiers are communicated within the Account cashier section.

7.4 Withdrawal Verification

starph.com reserves the right to conduct additional security checks on withdrawal requests, including but not limited to requesting proof of payment method ownership, source of funds documentation, and confirmation of KYC information. Withdrawals may be delayed or declined pending completion of such checks. In all cases, Players will be notified of the reason for any delay.

8 Bonuses & Promotions

8.1 General Bonus Terms

Bonuses, free spin credits, cashback offers, and other promotional incentives offered by starph.com are subject to the specific terms and conditions communicated at the time the promotion is made available. Where no specific terms are stated, these general bonus provisions apply.

8.2 Wagering Requirements

Bonus funds must be wagered a minimum number of times (the "Wagering Requirement") before they may be converted to Real Money Balance and withdrawn. The applicable Wagering Requirement multiplier, eligible game weighting, and expiry period will be specified in the promotion terms. Wagering on games with different contribution rates (e.g., live casino versus slots) affects progress toward satisfying the requirement.

8.3 Bonus Abuse

Actions that constitute bonus abuse — including but not limited to low-risk wagering strategies designed to circumvent wagering requirements, coordinated play with other accounts, and claiming bonuses from multiple accounts — are prohibited. starph.com reserves the right to void bonuses and associated winnings, and to close accounts, where bonus abuse is detected.

8.4 Promotion Availability

Promotions are available to eligible Players as communicated and may be subject to geographic, time-based, or account-status restrictions. starph.com reserves the right to modify, withdraw, or replace any promotion at any time. Promotions cannot be combined unless explicitly stated.

9 Gaming Rules

9.1 Game Fairness

All RNG-based games available on the starph.com Platform use random number generation systems that are independently tested and certified by accredited third-party laboratories. Published RTP (return to player) percentages are accurate as of the current certification period. Live dealer games use certified dealing equipment and are streamed from regulated studios.

9.2 Game Malfunctions

In the event of a technical error, game malfunction, or communication failure during any gaming session, starph.com reserves the right to void the affected round or bet and return the wager amount to the Player's Account. Malfunction voids all pays and plays. starph.com accepts no liability for losses arising from game malfunctions beyond the return of the affected wager.

9.3 Minimum and Maximum Bets

Minimum and maximum betting limits apply to all games and are displayed within each game's interface or information panel before play commences. Table limits for live dealer games are published in the lobby and may vary by table, time of day, and loyalty tier.

9.4 Bet Acceptance

All bets are subject to acceptance by starph.com. In sports betting, odds and lines are subject to change until a bet is confirmed. Bets confirmed by the system are binding. In the event of a pricing error, starph.com reserves the right to void affected bets at the applicable correct odds.

10 Prohibited Conduct

The following conduct is strictly prohibited on the starph.com Platform. Breach of any prohibition may result in immediate account suspension or termination, forfeiture of balances, and reporting to relevant authorities:

• Registering more than one Account, or assisting any person in doing so;
• Providing false, misleading, or incomplete information during registration, KYC, or at any other time;
• Using the Platform if you are under 21 years of age;
• Accessing the Platform if you are subject to a self-exclusion order that is currently in effect;
• Using automated software, bots, scripts, artificial intelligence, or any other mechanism to gain an unfair advantage in any game or betting market;
• Attempting to exploit any bug, error, or vulnerability in any game or platform system — bugs must be reported to [email protected] immediately upon discovery;
• Colluding with other Players in card games, live table games, or any other game format where collusion is possible;
• Depositing funds from payment accounts not registered in your own name;
• Engaging in any transaction that constitutes or facilitates money laundering, fraud, or any other criminal activity;
• Attempting to reverse-engineer, decompile, or otherwise derive the source code of any Platform component;
• Making chargebacks or reversals on valid deposits without first seeking resolution through starph.com's support channels.

11 Responsible Gaming

starph.com is committed to promoting responsible gaming and operates in accordance with PAGCOR's requirements for player protection. The following tools are available to all registered Players from within their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Limit reductions take effect immediately; increases require a minimum 72-hour cooling-off period.
• Session Time Limits: Set maximum session durations with on-screen alerts as the limit approaches.
• Reality Check Alerts: Periodic pop-up notifications displaying time elapsed and net session result.
• Self-Exclusion: Players may apply for a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Self-exclusion is applied immediately across all platform sections and cannot be reversed during the elected period.
• Cool-Down / Take-a-Break: Short-duration account deactivations of 24 hours to 7 days, available without requiring full self-exclusion.
• Account Closure: Permanent account closure is available on request. Closure requests submitted within the context of a gambling-harm concern are treated as self-exclusion and cannot be reversed.

12 Intellectual Property

All content on the starph.com Platform — including but not limited to the website design, layout, graphics, logos, software code, game artwork, promotional materials, and written content — is the intellectual property of starph.com or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial gaming purposes. This license does not permit you to: reproduce, modify, distribute, publicly display, or create derivative works from any Platform content; use any content for commercial purposes; or remove or alter any proprietary notices or labels.

Game titles, software engines, and associated assets made available on the Platform through third-party content providers are subject to those providers' intellectual property rights and are licensed to starph.com for distribution on the Platform. Unauthorized use of such content is prohibited.

13 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, starph.com's aggregate liability to any Player for any claim arising under or in connection with these Terms — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player into their Account in the thirty (30) day period immediately preceding the event giving rise to the claim.

starph.com shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from: (a) your use of or inability to use the Platform; (b) any interruption, suspension, or termination of any service; (c) any unauthorized access to or alteration of your Account; (d) any technical malfunction, delay, or failure not caused by starph.com's direct negligence; or (e) any third-party content, services, or payment processing issues.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

14 Privacy & Data Protection

The collection, use, storage, and disclosure of your personal data by starph.com is governed by the starph.com Privacy Policy, which forms part of and is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy.

starph.com collects and processes personal data in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations. Personal data is processed for the purposes of account management, identity verification, payment processing, fraud prevention, regulatory compliance, and — where consent has been given — marketing communications.

You have the right to access, correct, update, and request deletion of your personal data in accordance with the Data Privacy Act. Such requests may be submitted to [email protected]. Note that certain data retention obligations under PAGCOR licensing requirements and AML regulations may limit starph.com's ability to delete all data on request.

15 Amendments to These Terms

starph.com reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, starph.com will notify registered Players by email to the address associated with their Account, and will post a notice on the Platform indicating that the Terms have been updated.

The updated Terms will take effect on the date specified in the notification. If you do not agree with any amended Terms, you must stop using the Platform and request account closure before the effective date. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.

It is your responsibility to review the Terms periodically. The most current version will always be available at starphcom.club/terms-conditions.

16 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of laws principles. The gaming operations of starph.com are subject to PAGCOR's licensing conditions and applicable Philippine gaming regulations.

In the event of a dispute between you and starph.com relating to your Account or any transaction on the Platform, you should first contact the starph.com support team to seek an informal resolution. The support team aims to resolve account and transaction disputes within five (5) business days of receiving full documentation of the dispute.

If a dispute cannot be resolved through the internal support process, it may be escalated to PAGCOR for review in accordance with applicable dispute resolution procedures under PAGCOR's regulatory framework. Any legal proceedings not resolved through the above processes shall be subject to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines.

17 Contact Information

For questions, account issues, dispute submissions, or any other matter relating to these Terms and Conditions or your use of the starph.com Platform, please contact our support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week on all pages of the Platform
• Support Hours: Philippine Standard Time (PST), 24/7 including public holidays

For responsible gaming concerns, escalated account security matters, and KYC disputes, please mark your message as urgent in the Live Chat or in the email subject line. These enquiries are prioritized by the support team.